Keep your software fast, secure and up to date without hiring in-house
Hand over the management, security and evolution of your applications to a dedicated team of experts. Zero stress, maximum uptime.
Operate for the long term
The constant risk of an unmonitored application
A monitoring tool replaces neither code knowledge nor business priority. Maintenance starts with onboarding, an accessible scope and shared rules for qualifying incidents, risks and improvements.
A critical bug hits on Friday evening and no one can step in
Your clients are stuck all weekend and your reputation takes a hit.
Unpatched security flaws that leave you exposed to hacking
Without regular updates, your servers become an easy target for cyberattacks.
Hiring an in-house developer costs far too much for simple maintenance
You don’t have the workload to justify a full-time salary.
What exactly does a maintenance contract with Play Digital include?
Application maintenance outsourcing (AMO) is a monthly support contract that guarantees your web or mobile applications stay in perfect working order over time. It is your all-risks IT insurance.
The 3 parts of our maintenance contract
Preventive maintenance (every month)
Updating frameworks and code libraries, applying security patches, renewing SSL certificates, and checking that automatic backups are running correctly.
Corrective maintenance (in an emergency)
Priority handling of malfunctions. A ticket management system lets you report an incident. Depending on the severity (blocking, major, minor), we intervene within guaranteed timeframes (SLA).
Evolutionary maintenance (continuous improvement)
Any monthly hour credit not used for corrective maintenance is dedicated to developing small new features, adjusting your interfaces or creating new reports.
Monitoring tools and complete transparency
We install automated monitoring probes (Sentry, Datadog) on your application. If an error occurs for a user, the Play Digital technical team receives an instant alert on our internal channel with the exact line of code that caused the problem, before your client even notices.
A responsive team of engineers by your side
Proactive monitoring and fault detection before your clients notice
Our automated probes monitor your applications 24/7 and alert us at the slightest anomaly.
Fast intervention and guaranteed fixes (SLA)
A blocking bug? We intervene within strict contractual timeframes to restore your service.
A monthly hour credit to keep your tool evolving
Use your hours to add small features, adjust the design or optimise performance.
How our maintenance contract works
Onboarding and initial audit of your application
Setting up monitoring and backup tools
Weekly preventive maintenance and security updates
Ongoing user support and evolutionary development
Peace of mind restored
- A guaranteed dedicated technical contact who knows your code.
- Daily off-site backups, tested regularly.
- A smooth, predictable monthly cost with no nasty surprises.
They trust us
“I recommend Play Digital because of their ability to understand the needs of the market in which clients operate and incorporate this dimension into their solutions. The support goes beyond purely technical thinking; it includes strategic considerations and elements of marketing and communication. Play Digital has allowed us to develop a custom solution in a complex market due to numerous regulations. The flexibility of the chosen solution allows us to constantly adapt to changing demands and market constraints.”
Frequently asked questions
01What is the guaranteed response time if our application crashes completely?
Our application maintenance contract sets a strict Service Level Agreement (SLA). In the event of a blocking bug (service unavailable), we intervene within a guaranteed maximum of 2 to 4 working hours.
02What happens to the maintenance hours included in the contract if we don't use them?
If no incident occurs, your unused hours are not lost! They are converted into an hours credit to develop small improvements, adjust an interface or create new reports.
03Do you handle security updates for servers and code libraries?
Yes. This is the heart of preventive maintenance. Every month, we apply security patches, update software components and check that your platform is watertight.
04How do we report a bug or a change request to you?
You have direct access to our simplified ticketing/support tool. You can submit a request in 3 clicks, track its progress and communicate directly with your PM or developer.
05Can we entrust you with the maintenance of software you did not develop?
Yes, after an initial “onboarding” phase (audit and retrieval of the code documentation), we can take over the maintenance of any web or mobile application built on modern technologies.
Define the service
Set up maintenance aligned with your application’s criticality
Tell us about the technologies, useful coverage hours, recent incidents and responsibilities you want to hand over.
Get in touch